Jayden Burrus
Richmond
Summary
Dependable server and trainer successfully provided fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving customer issues, waitstaff, and management.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrel Restaurant
02.2022 - 11.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires and providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Togwotee Mountain Lodge
05.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
First Watch
09.2024 - Current
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Construction Management
Eastern Kentucky University
Richmond, KY05.2027
Skills
- Table Setting
- Beverage Preparation
- Supply Restocking
- Guest Engagement
- Food Running
- Table Bussing
- Safe Food Handling
- Suggestive Selling
- Guest Seating
- Menu Memorization
- Item Promotion
- Strong Work
- Cash handling
Timeline
Server
First Watch
09.2024 - Current
Server
Togwotee Mountain Lodge
05.2024 - 07.2024
Server
Cracker Barrel Restaurant
02.2022 - 11.2024
Bachelor of Science - Construction Management
Eastern Kentucky University
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