Summary
Overview
Work History
Education
Skills
Timeline
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Jayden Dean

Cocoa,FL

Summary

Dynamic customer service professional with extensive experience at Publix, excelling in problem resolution and team collaboration. Recognized for enhancing customer satisfaction through proactive support and effective communication. Proven ability to handle complaints with professionalism, ensuring positive outcomes and fostering a welcoming environment. Committed to delivering exceptional service in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Publix
04.2024 - 08.2025

I worked in roles as a bagger, self-checkout operator, cashier, and runner. In all roles I dealt with customers and made sure to provide premier customer service, many times going above and beyond to help a customer.

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Fast Food Worker

McDonald's
01.2023 - 03.2024
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Fast Food Worker

Chick-fil-A
07.2022 - 11.2022
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Provided support to crew members, facilitating quick food preparation and delivery.

Education

High School Diploma -

Cocoa High School
Cocoa, FL

Bachelor of Arts - Computer Science

Bethune-Cookman University
Daytona Beach, FL
05-2029

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Timeline

Customer Service Associate

Publix
04.2024 - 08.2025

Fast Food Worker

McDonald's
01.2023 - 03.2024

Fast Food Worker

Chick-fil-A
07.2022 - 11.2022

High School Diploma -

Cocoa High School

Bachelor of Arts - Computer Science

Bethune-Cookman University
Jayden Dean