Jayden Donaldson
DeLand,FL
Summary
Detail-oriented customer service and call center professional with experience in financial services, healthcare fundamentals, and high-volume customer environments. Completed four years in a high school medical program with hands-on exposure to patient care, medical terminology, and clinical procedures. Known for strong communication skills, confidentiality awareness, and the ability to deliver compassionate, efficient service in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Credit Card Representative
Foundever
DeLand, US
08.2024 - Current
- I service general inquiries and or request for BOFA credit card customers.
- Assisted customers with credit card inquiries and account management.
- Resolved disputes related to transactions and billing issues.
- Processed credit card applications and verified customer information.
Cashier
Wendy's
DeLand, US
09.2022 - 08.2025
I completed regular task as needed like taking orders, working the cash register, making drinks and food.
- Maintained cleanliness and organization of the dining area and registers.
- Processed customer transactions accurately at the point of sale.
- Assisted customers with menu selections and special requests.
Line Cook/Cashier
Wingstop
Orange City, US
01.2024 - 08.2024
- Prepared and seasoned a variety of chicken dishes for customer orders.
- Operated kitchen equipment, including fryers, grills, and ovens efficiently.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure timely food preparation and service.
Team Member/Cashier
Dunkin' Donuts
, US
03.2022 - 08.2022
- I did things like drink making, brewing coffee, order taking, and handling food and drink at drive-thru window.
Education
Junior High School Education - Upper secondary education, High school diploma or GED
Deland High School
DeLand, FL 08.2020 - 06/2024
Skills
- Curriculum Development
- Sales
- Childcare
- Working with people with developmental disabilities
- Cash handling
- Hoyer lift
- Cooking
- Customer Service & Patient Support
- Call Center Operations & Phone Etiquette
- HIPAA Awareness & Confidentiality
- Medical Terminology
- Vital Signs & Basic Patient Care
- Medication Administration (Foundational Knowledge)
- Front Desk & Administrative Support
- Cash Handling & POS Systems
- Microsoft Office (Word, Office Suite)
- Communication & Active Listening
- Documentation & Data Entry
- Team Collaboration & Time Management
- Classroom experience
- Leadership
- Classroom Management
- Stocking
- Mentoring
- Cleaning
- Dietary aide experience
- Front desk
- Team management
- Restaurant experience
- Phone etiquette
- Cash register
- Food preparation
- Coffee Experience
- Shift management
- POS
- Janitorial experience
- Social listening
- Customer service
- Organizational skills
- Computer skills
- Retail sales
- Microsoft Word
- Experience with children
- Clinic
- Early childhood education
- Swimming
- Public Relations
- Medication administration
- Math
- Microsoft Office
- Senior care
- Medical terminology
- Writing Skills
- Communication skills
- Tutoring
- Retail math
- Experience working with students
- Culinary experience
- Alzheimer's care
- Ophthalmology
- Vital signs
- Commercial cleaning
- Basic math
- Lifeguard
Certification
- Driver's License
- First Aid Certification
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Credit Card Representative
Foundever
08.2024 - Current
Line Cook/Cashier
Wingstop
01.2024 - 08.2024
Cashier
Wendy's
09.2022 - 08.2025
Team Member/Cashier
Dunkin' Donuts
03.2022 - 08.2022
Junior High School Education - Upper secondary education, High school diploma or GED
Deland High School
08.2020 - 06/2024