Jayden Graves
San Marcos
Summary
Dedicated professional with extensive experience in fast-paced retail environments. Skilled in employee training and operational management, leading to improved customer experiences and team performance. Eager to contribute to organizational success through proven conflict resolution and optimization strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Buddy's Burgers
San Marcos
10.2023 - Current
- Supervised daily operations of fast food restaurant to ensure smooth service.
- Managed team schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Developed inventory management practices to maintain stock levels effectively.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored food preparation standards to comply with health regulations consistently.
- Conducted staff meetings to communicate updates and address concerns collaboratively.
Customer Service Representative
Kroger's Grocery
League City
06.2020 - 10.2023
- Oversaw daily store operations and ensured compliance with company standards.
- Led staff training sessions to enhance customer service and operational efficiency.
- Implemented promotional displays to attract customers and boost sales performance.
- Resolved customer complaints promptly to improve overall shopping experience.
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Assisted customers with locating products throughout the store.
- Established procedures for opening and closing the store, handling cash, and stocking shelves.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
BBA - Business Management
Texas State University
San Marcos, TX05-2026
Skills
- Conflict resolution
- Team management
- Customer service
- Employee training
- Inventory management
- Data analysis
- Recruitment and hiring
Accomplishments
- Texas State University President's Honor Scholarship
Certification
- Food Handler Certification
- TABC
Timeline
Assistant Manager
Buddy's Burgers
10.2023 - Current
Customer Service Representative
Kroger's Grocery
06.2020 - 10.2023
BBA - Business Management
Texas State University
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