Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Hibbetts Sports
Tallahassee, FL
10.2022 - Current
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Provided training to new employees on company policies and procedures.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Managed day-to-day operations including scheduling shifts, assigning tasks.
Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Warehouse Loader
Dominos Supply Chain
Howey-in-the-Hills, Florida
01.2022 - 12.2022
Checked shipments against purchase order specifications prior to loading on truck.
Provided assistance with other tasks assigned by management as needed.
Developed good rapport with co-workers by maintaining positive attitude at all times.
Responsible for reporting any damaged or defective products immediately upon discovery.
Stacked empty pallets and containers in designated areas for reuse or disposal.
Performed regular housekeeping duties such as sweeping floors, cleaning walkways, removing debris from dock areas.
Retrieved stored items from warehouse racks for customer orders and replenished stock when necessary.
Unloaded incoming shipments using a hand-truck or pallet jack.
Driver Helper
UPS
Eustis, FL
11.2020 - 12.2021
Verified correct quantity of items delivered to each customer location before leaving site.
Provided assistance to drivers with loading and unloading packages and other materials.
Maintained cleanliness of assigned vehicle inside and out throughout duration of shift.
Checked customer orders against invoices for accuracy prior to delivery completion.
Provided excellent customer service by answering questions about products or services offered by company.
Basketball Camp Coach
Tnbabasketball
Orlando, FL
05.2020 - 08.2021
Motivated players with positive reinforcement while emphasizing the importance of hard work and dedication to achieve success.
Organized and ran drills to teach basketball fundamentals such as dribbling, passing, shooting and defense.
Mentored young athletes on how to become better teammates both on and off the court.
Organized tournaments among campers to apply learned skills in a competitive setting.
Provided feedback to players regarding their performance throughout the camp season.
Communicated regularly with parents regarding their child's development over the course of the season.
Education
Associate of Arts - Mass Media/Mass Communication
Tallahassee Community College
Tallahassee, FL
05-2024
High School Diploma -
Eustis High School
Eustis, FL
06-2020
Skills
Operations Oversight
Loss Prevention
Stock management
Store Organization
Records Management
Customer experience
Team Management
Sales Growth
Sales Strategies
Accomplishments
Received award of top sales lead for the whole district in 2024 at Hibbett Sports
Made the Deans List for Tallahassee Community College in 2022
Named Varsity team Captain for Eustis High School Basketball Team in 2019
Received Most Improved Player for Eustis High School Basketball Team in 2018