Shyan Phillips
Lakeland,FL
Summary
Energetic and adaptable, bringing positive attitude and commitment. Well-versed in educational techniques, classroom management and customer service. Strong communication and organizational skills. Dedicated to creating supportive learning environment and fostering growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Educational Services
10.2024 - 02.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Associate Cashier
Walmart
09.2023 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Kennel Technician
Kathleen Animal Hospital
07.2023 - 08.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Driver
Mister Car Wash
05.2023 - 07.2023
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered service to customer on time and in excellent condition.
Customer Service Representative
Harveys Supermarkets
05.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Currently Enrolled - Nursing
Jersey College
Tampa, FL04-2026
High School Diploma -
George Jenkins High School
Lakeland, FL05-2023
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Motivated
- Responsible
- Time Management
- Customer Service
- Cash Handling
- Problem Solving
- Typing Management
Certification
Basic Life Support (BLS)
Timeline
Substitute Teacher
Kelly Educational Services
10.2024 - 02.2025
Customer Service Associate Cashier
Walmart
09.2023 - 06.2024
Kennel Technician
Kathleen Animal Hospital
07.2023 - 08.2023
Driver
Mister Car Wash
05.2023 - 07.2023
Customer Service Representative
Harveys Supermarkets
05.2022 - 05.2023
Currently Enrolled - Nursing
Jersey College
High School Diploma -
George Jenkins High School
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