Jayden Lira
Sacramento,CA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Comcast/Xfinity through expert resolution of complex issues and empathetic client engagement. Skilled in de-escalation techniques and call flow maximization, achieving high service level scores. Demonstrates exceptional complaint handling and rapport building, ensuring efficient and personalized service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Agent
Comcast/Xfinity
Jalisco, Mexico
11.2023 - 10.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
Associate
Bodega Aurrera
Tala, Jalisco, Mx
06.2023 - 09.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Package Handler
UPS
11.2022 - 05.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School Diploma - Varied
Preparatoria Regional De Tala, Jalisco
Tala, Jalisco06.2022
Skills
- Customer Focus
- Call center experience
- Building rapport
- Live chat support
- Escalation management
- De-Escalation Techniques
- Call flow maximization
- Complaint Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative Agent
Comcast/Xfinity
11.2023 - 10.2024
Associate
Bodega Aurrera
06.2023 - 09.2023
Package Handler
UPS
11.2022 - 05.2023
High School Diploma - Varied
Preparatoria Regional De Tala, Jalisco