Results-driven professional with a strong background in team leadership and customer service. Experienced in training and mentoring cashiers, ensuring compliance with store policies and enhancing overall service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Walmart
Sunrise, FL
12.2024 - Current
Managed cash handling processes, maintaining accuracy in transactions and balancing drawers.
Assisted in inventory management by monitoring stock levels and restocking merchandise as needed.
Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Mover
2 Men And A Truck
Pompano Beach, FL
05.2024 - 12.2024
Coordinated loading and unloading of items to ensure efficient relocation processes.
Ensured compliance with safety protocols during moving operations to minimize risks.
Collaborated with clients to assess needs and customize moving solutions effectively.
Streamlined packing procedures, enhancing efficiency and reducing damage during transport.
Maneuvered items carefully through narrow hallways and doorways to prevent damage.
Moved furniture and boxes using utility dolly and truck ramp.
Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
Managed inventory of moving supplies, ensuring availability for scheduled jobs.
Customer Service Cashier
Wendys Restaurant
Tamarac, Florida
01.2022 - 12.2024
Processed customer transactions accurately and efficiently using point-of-sale systems.
Assisted customers with menu selections, enhancing their dining experience through knowledgeable recommendations.
Managed cash register operations, ensuring balanced drawers at the end of shifts.
Trained new staff on customer service protocols and operational procedures to maintain service quality.
Cashier
Dollar Tree
Tamarac, Florida
01.2021 - 01.2022
Processed customer transactions efficiently using point-of-sale systems.
Provided excellent customer service by addressing inquiries and resolving issues promptly.
Trained and mentored new cashiers on operational procedures and best practices.
Implemented improvements in checkout processes to enhance transaction speed and accuracy.
Bounce House Attendant
Miami Wedding Bounce House
Miami, Florida
05.2020 - 01.2021
Ensured safety and security of guests during events, maintaining a controlled environment.
Monitored guest behavior, intervening as necessary to prevent disturbances and maintain order.
Collaborated with event planners to establish security protocols tailored to specific events.
Trained new staff on safety procedures and effective crowd management techniques.
Conducted regular inspections of bounce house equipment for compliance with safety standards.
Education
High School Diploma -
J. P. Taravella High School
Coral Springs, FL
06-2024
Diploma -
SunEd High School
Margate, FL
01-2024
Skills
Customer service
Problem-solving
Store policies enforcement
Team leadership
Transaction management
Time management
Cash handling
Certification
Licensed Security Officer - Florida Class D - 2026