Jayden Thomas
Raleigh,NC
Summary
Ambitious Customer Service Sales Representative committed to consistently meeting customer satisfaction. Proficient in POS systems and equipped with outstanding active listening, communication and multitasking abilities. Commended for quick complaint resolution.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Candlewood Suites Hotel
06.2023 - Current
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Customer Service Rep Reservations Sales
American Airlines
08.2021 - 02.2022
- Successfully care for people on life's journey by connecting with customers and providing solutions to their travel needs
Hostess/Cashier
Red Robin
05.2019 - 05.2020
- Greeted and seated guests, accommodated and managed large parties, took customers' orders, resolved customer issues, helped bus tables, answered phones, recorded reservations
Pet Sitter
Dog Walker, New Image Groomers
06.2018 - 09.2018
- Walk dogs for the prescribed amount of time, play with dogs following instructions for the exercise, dispose of waste on trail, clean and organize pet area at home, feed as prescribed, ensure that pets are in their kennel or returned to the rightful owners, ensure pets are provided with tender loving care while their owners are away.
Education
High School -
Leesville Road High school
Raleigh, NCSkills
- Communications
- Front Desk
- Exceptional Customer Service
- Scheduling Appointments
- Report Preparation
- Strong Computer Skills
- Effective Problem Solving
- Phone Calls
Additional Information
Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Candlewood Suites Hotel
06.2023 - Current
Customer Service Rep Reservations Sales
American Airlines
08.2021 - 02.2022
Hostess/Cashier
Red Robin
05.2019 - 05.2020
Pet Sitter
Dog Walker, New Image Groomers
06.2018 - 09.2018
High School -
Leesville Road High school