JAYDON DORSEY
Rockford,IL
Summary
Interested in utilizing my leadership to obtain a position that will enable me to use strong communication, organizational skills, customer service, and my ability to work well with people.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
Rockford, IL
01.2025 - Current
- Leads daily store operations, ensuring adherence to company policies and customer service standards.
- Fosters a positive work environment, promoting teamwork and employee engagement initiatives among staff members.
- Manages visual merchandising efforts, ensuring alignment with brand standards and seasonal promotions for enhanced customer experience.
- Manages store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assists with hiring, training and mentoring new staff members.
Shift Lead
Walgreens
Rockford, IL
08.2021 - 01.2025
- Responsible for providing customer service and maintaining store operational standards including balancing cash and deposits.
- Maintaining and controlling profitability and turnover. Training and developing team members to meet the needs of the customer. I am in charge of writing the schedules for the store and involved in the hiring and onboarding processes.
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
Customer Service Associate
Walgreens
Rockford, IL
09.2019 - 08.2021
- Providing customer service and operating the cash register.
- Stocking and merchandising the store.
- Assisting customers in the photo department.
- Daily routine of following cleaning standards.
Education
High School -
Hononegah High school
05.2021
Skills
- Customer service
- Communication skills
- Computer literacy
- Leadership
- Operations Management
- Scheduling
- Organizational Skills
- Time management
- Dependability
Certification
ExCPT Pharmacy Technician Certification
Timeline
Emerging Store Manager
Walgreens
01.2025 - Current
Shift Lead
Walgreens
08.2021 - 01.2025
Customer Service Associate
Walgreens
09.2019 - 08.2021
High School -
Hononegah High school