JAYKISHA FAULK
Wilmington,DE
Summary
Experienced Lead Inventory Specialist and Quality Control professional with a strong background in conducting thorough inspections of incoming and outgoing materials and products to ensure conformance. Proficient in operating quality testing machines and systems. Diligent in performing accurate visual and measurement tests, as well as preparing and maintaining comprehensive inspection reports. Skilled in managing high volumes of incoming and outgoing shipments, while also overseeing multiple customer accounts, quotes, and ensuring quality and quantity standards are met. Additionally, possess five years of customer service experience, including answering calls, assisting customers with account issues, processing payments, and resolving concerns.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Exact Staff/Dixie LandEnergy
Elkton, MD
01.2025 - Current
- Managed email communications with staff and customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed customer accounts, addressing inquiries related to issues, deliveries, payments, and account changes.
- Collaborated with staff through email to align on customer requirements and new customer account setup processes.
Dasher
Doordash
Pennsylvania – Delaware
01.2022 - Current
- Pick up and delivering items to personal property and businesses
Production/ Warehouse/Asset Management
Integrity Staffing Solutions
Newark, De
08.2022 - 05.2024
- Updating and keeping track of database, handling emails, meetings, etc
- Create new standard ID’s and barcoding items into system
- Knowledgeable with snap tracker
- Uploading scanner to system
- Transfer/receiving/delivering off items in the system and disposing delivered off Material
- Pulling orders to be delivered off/transferred, cycle/bay counting and consolidating racks
- Handling batches and batch errors in the system and creating work order tickets
- Consolidating racks, create new standard ID’s and barcoding, upload scanner, handle batches, batch errors, disposing delivered off Material
- Pulling orders, cycle counting, knowledgeable with snap tracker
- Load and unload batteries on tables
- Hook and unhook batteries
- Check battery charge level and acid level
- Monitor all tables and keep up worksheets
- Wrapping, boxing, and shipping packages
- Unboxing returns and receiving packages
- Keeping up with inventory
- Picking and packing orders
Loader
Exact Staffing Temp
Newark, De
11.2020 - 05.2021
- Loaded and strapped shipments into place on trucks
- Participated in team-building activities to enhance working relationships
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments
Inspector
Barnard Personal Temp
Newark, De
06.2018 - 10.2020
- Inspect >700 product bottles a day for output on assembly line
- Recycle bottles using plant machinery
- Upheld codes and regulations governing materials, processes, and procedures
- Inspected and examined materials and finished parts and products for defects and wear
Machine Operator/Chemical Operator
Graver Technologies, LLC
Newark, De
02.2015 - 06.2018
- Duties included daily set up and cleaning of plant machinery
- Made plastic filters for packaged food and drinks to distribute to other plants
- Cut plastic filters based on required measurements/dimensions
- Preparation of filters for product orders
- Entreated filter ends to make smooth for placement in shipping bags
- End capped filter ends to protect product
- Used forklift to stock boxes and materials
- Ensured appropriate storage temperatures for product storage was maintained
- Performed inventory management of production supplies
- Organized and packaged materials in preparation for shipment via FedEx and UPS to other facilities
- Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences
- Maintained machines within work area, complying with company and OSHA safety rules and regulations
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly
- Maximized productivity by keeping detailed production records and identifying hold-ups
- Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components
Education
Customer Service Business Management – Certificate -
Professional Staffing
01.2012
Dental Assistant – Certificate -
CHI Institute
01.2008
High School Diploma - Graduate
Continental Academy
01.2005
Skills
- Visual Inspection
- Analysis Reporting
- Microsoft office (Power Point, Excel, Word)
- Equipment Handling
- Experimental testing Analysis
- Inventory optimization
- Report Sifting
- Depository Management Control
- Train, Constructing, and Monitoring
- Customer service
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Exact Staff/Dixie LandEnergy
01.2025 - Current
Production/ Warehouse/Asset Management
Integrity Staffing Solutions
08.2022 - 05.2024
Dasher
Doordash
01.2022 - Current
Loader
Exact Staffing Temp
11.2020 - 05.2021
Inspector
Barnard Personal Temp
06.2018 - 10.2020
Machine Operator/Chemical Operator
Graver Technologies, LLC
02.2015 - 06.2018
Customer Service Business Management – Certificate -
Professional Staffing
Dental Assistant – Certificate -
CHI Institute
High School Diploma - Graduate
Continental Academy