Jayla Coley
Customer Service
Macon,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Agent
Conduent
Remote , United States
05.2021 - 08.2022
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Customer Service Representative
Macys Department Store
Macon, United States
05.2019 - 02.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Southwest High School
Macon, GA 08.2015 - 05.2019
No Degree - Principals of Marketing
Central Georgia Technical College
Macon, GA 05.2001 -
Skills
Documentation and reporting
Report preparation
Complaint resolution
Outstanding communication skills
Empathetic and genuine
Exemplary work ethic
Microsoft Office Suite proficiency
Technical Support
Timeline
Customer Service Agent
Conduent
05.2021 - 08.2022
Customer Service Representative
Macys Department Store
05.2019 - 02.2020
High School Diploma -
Southwest High School
08.2015 - 05.2019
No Degree - Principals of Marketing
Central Georgia Technical College
05.2001 -