Jayla Compton
Frisco,TX
Summary
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Baylor Scott & White Health
Frisco, TX
05.2024 - Current
- Facilitated patient check-in processes, ensuring accurate data entry and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed insurance verification and eligibility checks, streamlining patient onboarding experiences.
- Resolved patient inquiries and complaints with professionalism, fostering positive relationships with stakeholders.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Scheduler/ Front Desk Receptionist
Kid Connection Learning Center
Princeton, TX
01.2020 - Current
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Ensured accurate forecasting of resource requirements by closely monitoring project progress and adjusting plans accordingly.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Medical Receptionist
Inspire Health
Frisco, TX
11.2022 - 12.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
License in Esthetics - Esthetics
Paul Mitchell The School of Dallas
Dallas, TXAssociate of Arts - Psychology
Collin County Community College
McKinney, TXHigh School Diploma - undefined
McKinney High School
McKinney, TXAssociate of Science - Nursing
The University of Texas At Arlington
Arlington, TX08-2027
Skills
- Payment Collection
- Insurance Verification
- Medical office administration
- Healthcare systems
- Medical terminology
- Customer service
- Patient registration
- Conflict resolution
- Records Management
- Medical Terminology
- HIPAA Compliance
- Medical Billing
- Letter preparation
- Medical Transcription
- Medical Charting
- Calendar Management
- Timesheet Management
Certification
CPR/First Aid
Timeline
Patient Service Specialist
Baylor Scott & White Health
05.2024 - Current
Medical Receptionist
Inspire Health
11.2022 - 12.2023
Scheduler/ Front Desk Receptionist
Kid Connection Learning Center
01.2020 - Current
Associate of Arts - Psychology
Collin County Community College
High School Diploma - undefined
McKinney High School
License in Esthetics - Esthetics
Paul Mitchell The School of Dallas
Associate of Science - Nursing
The University of Texas At Arlington