Jayla Felder
Columbia,MD
Summary
Hardworking Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Sales Associate
Sunglass Hut
Annapolis, MD
11.2023 - Current
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Social Media Marketing Intern
WealthPortal
12.2022 - 12.2023
- Analyzed trends in social media posts and followers to maximize views.
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
- Contributed to mock-ups, email campaigns and social media content.
- Stayed updated with latest marketing concepts and techniques.
- Performed market analysis and researched latest trends.
Retail Salesperson
Forever 21
Columbia, MD
05.2022 - 08.2022
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers and helped with product questions, selections and purchases.
- Informed customers of current store promotions to encourage additional sales purchases.
- Effectively located merchandise across various stores to address customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
Instructor
SKP Kids
Severna Park, MD
01.2022 - 06.2022
- Jayla Felder - page 1 - Certificate in childcare
- Aided special education teachers in delivering important services for individuals with exceptionalities.
- Delivered individual services and instruction support to students and coworkers.
- Maintained positive attitude and affirmatively communicated with each student.
- Monitored student classroom and outdoors activities to promote student safety.
- Contacted parents to discuss student progress and set up meetings.
- Played essential role in delivering individualized services and supporting instruction.
Floor Worker
Vegan Juiecology
Baltimore, MD
05.2019 - 10.2019
- Communicated with coworkers and supervisors regarding tasks and processes.
- Maintained a safe work environment by following all safety protocols.
- Moved and packaged freight, stock and materials to warehouse and production areas.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Operated cash registers to process payments for goods and services.
Education
High School Diploma -
JuiecologyWealthPortalBroadneck High School
Annapolis, MD05-2022
Some College (No Degree) - Marketing
Salisbury University
Salisbury, MDSkills
- Sales Development
- Telephone Etiquette
- Money Handling
- Customer Service
- Professional Appearance
- Complaint Handling
- Positive attitude
- Problem-Solving Abilities
- Reliability
- Team Collaboration
- Time Management
- Goal Setting
Timeline
Sales Associate
Sunglass Hut
11.2023 - Current
Social Media Marketing Intern
WealthPortal
12.2022 - 12.2023
Retail Salesperson
Forever 21
05.2022 - 08.2022
Instructor
SKP Kids
01.2022 - 06.2022
Floor Worker
Vegan Juiecology
05.2019 - 10.2019
High School Diploma -
JuiecologyWealthPortalBroadneck High School
Some College (No Degree) - Marketing
Salisbury University