Summary
Overview
Work History
Education
Skills
References
Timeline
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Jayla Gonzalez

The Bronx

Summary

Experienced professional with expertise in software development, system administration, and technical support. Proven track record in problem-solving and performance optimization. Background in retail sales with strong customer service skills, consistently achieving sales targets through effective communication and understanding of customer needs. Enhanced store layout for improved product visibility, resulting in increased customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Sales Associate

JD Sports
Tannersville
05.2022 - 11.2022
  • Process sales transactions using point-of-sale system
  • Maintain inventory accuracy through regular stock checks
  • Implement visual merchandising strategies to enhance store appeal
  • Collaborate with team to ensure excellent customer service
  • Address customer inquiries and resolve issues promptly
  • Answered incoming telephone calls to provide store, products and services information.
  • Engage customers with product information and assistance
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built and maintained relationships with peers and upper management to drive team success.

Hotel Front Desk Clerk

Days Inn Hotel
Tannersville
01.2022 - 05.2022
  • Managed reservations using hotel management software and booking systems.
  • Responded to guest inquiries and resolved issues promptly and professionally.
  • Collaborated with housekeeping to ensure room readiness for incoming guests.
  • Greeted guests and assisted with check-in and check-out processes.
  • Provided information about local attractions, dining options, and hotel amenities.
  • Ensured compliance with safety regulations and hotel policies during daily operations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Sales Associate

Bath & Body Works
The Bronx
09.2021 - 12.2021
  • Collaborate with team to ensure excellent customer service
  • Implement visual merchandising strategies to enhance store appeal
  • Maintain inventory accuracy through regular stock checks
  • Process sales transactions using point-of-sale system
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.

Crew Leader

Dunkin' Donuts
Tannersville
02.2017 - 09.2021
  • Monitored inventory levels and reported supply needs to management.
  • Maintained cleanliness and organization of work areas for efficiency.
  • Assisted in resolving conflicts among team members to maintain morale.
  • Supported management in implementing new policies and training programs.
  • Communicated updates and changes in procedures to the crew promptly.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Organized crew placement per job function when assigning work.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.

Education

High School Diploma -

Pocono Mountain East High School
Swiftwater, PA
06-2020

Skills

  • Customer service
  • Booking systems
  • Problem solving
  • Time management
  • Attention to detail
  • Cash handling
  • Training and development
  • Effective communication
  • Cleaning techniques
  • Retail store operations
  • Superb time management
  • Meeting deadlines
  • Energetic self-starter
  • Written and oral communication skills
  • Customer engagement

References

References available upon request.

Timeline

Sales Associate

JD Sports
05.2022 - 11.2022

Hotel Front Desk Clerk

Days Inn Hotel
01.2022 - 05.2022

Sales Associate

Bath & Body Works
09.2021 - 12.2021

Crew Leader

Dunkin' Donuts
02.2017 - 09.2021

High School Diploma -

Pocono Mountain East High School

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