JAYLA MAY
PHILADELPHIA,PA
Summary
Cashier with a strong background in customer service and transaction management, honed through roles in fast-paced retail and dining environments. Demonstrates expertise in team collaboration, inventory management, and upselling techniques, consistently enhancing customer satisfaction and driving sales growth. Eager to apply innovative strategies to streamline operations and improve customer engagement.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Wawa
Philadelphia, PA
12.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Worked effectively in fast-paced environments.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
CASHIER
McDonald's
Philadelphia, United States
04.2024 - 08.2024
- Efficiently operate cash register and handle transactions, ensuring accuracy and speed
- Deliver exceptional customer service, enhancing overall dining experience
- Manage high-volume customer flow during peak hours, maintaining order accuracy and minimizing wait times
- Contribute to team efficiency and customer satisfaction
- Maintain cleanliness of work area, adhering to strict food safety standards
- Assist in inventory management, ensuring proper stock levels and reducing waste
- Work seamlessly with kitchen staff to fulfill orders promptly
- Resolve customer concerns diplomatically, fostering a positive dining atmosphere
- Suggest process improvements for smoother operations
- Adapt quickly to new menu items and promotional offers, effectively upselling to boost sales
- Streamline transaction processes, enhancing customer flow efficiency
- Implement innovative upselling techniques, boosting overall sales performance
SEASONAL CASHIER
Burlington coat factory
Philadelphia, United States
12.2023 - 03.2024
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times
- Collaborated with team to maintain store cleanliness, contributing to a positive shopping environment
- Managed cash transactions efficiently, ensuring accuracy and customer satisfaction
- Developed strong multitasking skills in a fast-paced retail environment
- Worked closely with team members to optimize checkout procedures, reducing wait times and enhancing overall customer experience
- Consistently met sales targets by upselling products and promoting store loyalty programs, driving revenue growth for the company
Education
Bachelor Of Science - Biology
Virginia State University
Petersburg, VAHIGH SCHOOL DIPLOMA -
Belmont charter high school
Philadelphia06.2024
Skills
- Inventory Management
- Team Collaboration
- Sales Strategy
- Food Safety
- Upselling Techniques
- Cash Handling
- Customer Engagement
- Time Management
- Multitasking
- Attention to Detail
- Problem Solving
- Adaptability
- Critical Thinking
- Communication
Timeline
Customer Service Associate
Wawa
12.2024 - Current
CASHIER
McDonald's
04.2024 - 08.2024
SEASONAL CASHIER
Burlington coat factory
12.2023 - 03.2024
HIGH SCHOOL DIPLOMA -
Belmont charter high school
Bachelor Of Science - Biology
Virginia State University