Jayla Morales
Buffalo,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Neighborhood Health Clinics
01.2023 - Current
- Assists with and independently print all Front Desk reports including but not limited to recall, no-show and bumped reports in a timely manner.
- Revises patient documentations and forms during the registration process.
- Assists in ensuring appointments are confirmed.
- Confirms appointment times, location and provider during the registration process.
- Verifies patient information and correction in the computer system.
- Verifies insurance through including, but not limited to, epaces, heathenet, healthplex
- Collects all co-payments including sliding fee scale nominal fee.
- Adheres to cash handling policy.
Youth Care Professional
Gateway Longview
11.2021 - 01.2023
- Actively engage with youth in therapeutic and daily activities
- Council youth in matters of personal conduct, hygiene, appearance, safety, social skills, academics, and decision making
- Proactively prevent or manage a crisis situation in a therapeutic manner
- Attend required staff, supervisory meetings, and treatment team meetings
- Fulfill other duties as assigned
Personal Care Assistant
Aveanna Health Care
01.2021 - 11.2021
- Monitored clients' overall health and well-being and noted any significant changes.
- Kept my personal areas clean and prepared nutritious meals to meet the nutritional needs of my clients.
- Ran errands for clients, including grocery shopping and other essentials.
- Monitored and assisted residents through individual service plans.
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
Personal Care Aide
Venture Forthe Inc.
01.2020 - 01.2021
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to a supervisor or manager.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, and running errands.
- Provide clients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Accompany client to doctors offices, or on other trips outside the home, providing transportation, assistance, and companionship.
Customer Service Representative
Strategic Financial Solutions
11.2018 - 12.2019
- Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
- Handle all client inquiries, requests and thoroughly educate them on the service.
- Provide quality support in the areas of handling questions, troubleshooting, and account assistance.
- Work with other departments as client advocates to ensure resolution.
- Look for innovative ways to better the product and improve the customer experience.
- Provide innovative feedback to management to continue to better the department and process of the service.
Delaware North Companies
Reservations Specialist
09.2016 - 11.2018
- Analyzing booking data for quality control and accuracy for luxury properties and high wealth clients
- Handle related communications via various media used in the contact center (primarily via inbound and outbound telephone calls but also includes voicemail and email
- Email management for 5 luxury properties and hundreds of internal client agencies
- Booking reservations, air and vehicle transfers for our guests to and from the airport
Server
Brookdale Senior Living
08.2014 - 09.2016
- Greet residents and communicate with them with a view to determine their order
- Take residents orders and put them into the restaurant order database
- Process credit card payments and ensure that customers sign counter slips
- Prepare food for line cook, and general cleaning
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and those guidelines, such as those for special diets are followed.
Education
High School Diploma -
Sweet Home High School
Amherst, NY01.2015
Skills
- Documentation and Reporting
- Verbal and Written Communication
- Supervision
- Problem resolution
- Office Administration
Timeline
Patient Service Representative
Neighborhood Health Clinics
01.2023 - Current
Youth Care Professional
Gateway Longview
11.2021 - 01.2023
Personal Care Assistant
Aveanna Health Care
01.2021 - 11.2021
Personal Care Aide
Venture Forthe Inc.
01.2020 - 01.2021
Customer Service Representative
Strategic Financial Solutions
11.2018 - 12.2019
Delaware North Companies
Reservations Specialist
09.2016 - 11.2018
Server
Brookdale Senior Living
08.2014 - 09.2016
High School Diploma -
Sweet Home High School
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