Jayla Peterson
Wheeling
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at KFC Restaurant. Proven ability to enhance guest engagement and optimize inventory management, leading to increased customer satisfaction. Adept at cash handling and maintaining cleanliness standards, ensuring a welcoming environment for all patrons.
Overview
9
9
years of professional experience
Work History
Server
Applebee's Grill + Bar
Saint Clairsville, OH
05.2024 - 12.2025
- Delivered exceptional customer service by promptly addressing guest needs and resolving issues.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new servers on menu offerings and service standards.
- Managed multi-table sections efficiently, prioritizing tasks to enhance guest experiences.
- Implemented suggestive selling techniques, increasing overall customer satisfaction scores.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
Sales Associate
TJX Companies
Triadelphia, WV
11.2021 - 02.2024
- Developed strong customer relationships to enhance loyalty and drive repeat business.
- Executed sales strategies to achieve store objectives and increase overall revenue.
- Collaborated with management to implement promotional events, increasing foot traffic.
- Analyzed inventory levels to optimize stock availability and minimize waste.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Store Manager
KFC Restaurant
Wheeling, WV
02.2017 - 09.2021
- Supervised daily operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored financial performance, analyzing sales data to inform decision-making strategies.
- Enhanced customer experience by addressing complaints and resolving issues promptly.
- Conducted regular training sessions to ensure compliance with health and safety regulations.
Education
Graduate Certificate - Cosmetology
Paul Mitchell The School
Pittsburgh, PA12-2025
High School Diploma -
Wheeling Park High School
Wheeling, WV05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
Timeline
Server
Applebee's Grill + Bar
05.2024 - 12.2025
Sales Associate
TJX Companies
11.2021 - 02.2024
Store Manager
KFC Restaurant
02.2017 - 09.2021
Graduate Certificate - Cosmetology
Paul Mitchell The School
High School Diploma -
Wheeling Park High School