Jayla Robinson
groton
Summary
Dynamic and adaptable professional with extensive experience in customer service at Astin J’s. Proven ability to manage high-pressure situations while enhancing guest satisfaction. Skilled in effective time management and team collaboration, consistently fostering a positive environment. Certified in CPR and First Aid, ensuring safety and confidence in all interactions.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Host
Astin J’s
06.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Swim Instructor
New London Recreation Department
09.2024 - 06.2025
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
Camp Counselor
New London Recreation Department
07.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Swim Instructor
New London Recreation Department
06.2023 - 06.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Retail Worker
Goodwill
06.2022 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Grocery Clerk
America's Food Basket
06.2022 - 08.2022
- Stocked shelves and organized merchandise displays for easy retr ieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Babysitter
Babysit
06.2020 - 08.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Education
Robert E Fitch Senior High School
Groton, CTSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Flexible and adaptable
Timeline
Host
Astin J’s
06.2025 - Current
Swim Instructor
New London Recreation Department
09.2024 - 06.2025
Camp Counselor
New London Recreation Department
07.2024 - 08.2024
Swim Instructor
New London Recreation Department
06.2023 - 06.2024
Retail Worker
Goodwill
06.2022 - 08.2022
Grocery Clerk
America's Food Basket
06.2022 - 08.2022
Babysitter
Babysit
06.2020 - 08.2022
Robert E Fitch Senior High School
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