JAYLA ROBERTS
Lakeland,GA
Summary
Customer-focused professional with experience in customer service, front desk operations, leadership, healthcare support, and remote customer service. Strong communication, organization, multitasking, and problem-solving skills with a passion for providing exceptional client experiences.
Overview
7
7
years of professional experience
Work History
Front Desk Representative
Trinity Health
01.2025 - 06.2026
- Greeted patients and visitors.
- Scheduled appointments and verified insurance.
- Answered multi-line phones.
- Maintained confidential patient records.
- Coordinated with providers.
Store Manager
OTG Starbucks
01.2023 - 12.2024
- Managed daily operations.
- Supervised and trained staff.
- Handled inventory and cash.
- Resolved customer concerns.
- Ensured compliance.
Customer Service Representative
Alorica
02.2022 - 10.2022
- Provided phone support.
- Documented interactions.
- Resolved account issues.
- Used multiple software systems.
- Delivered excellent service.
- Remote
Customer Service Representative
CVS
01.2019 - 11.2021
- Assisted customers.
- Processed transactions.
- Answered inquiries.
- Stocked merchandise.
- Maintained records.
Education
Currently Completing College Coursework
University of Maryland Global Campus
07-2026
GED Equivalent -
Cy-Fair High School
Skills
- Customer Service
- Front Desk
- Microsoft Office
- Data Entry
- Scheduling
- Phone Support
- Documentation
- Team Leadership
- Communication
Timeline
Front Desk Representative
Trinity Health
01.2025 - 06.2026
Store Manager
OTG Starbucks
01.2023 - 12.2024
Customer Service Representative
Alorica
02.2022 - 10.2022
Customer Service Representative
CVS
01.2019 - 11.2021
Currently Completing College Coursework
University of Maryland Global Campus
GED Equivalent -
Cy-Fair High School