Jayla Winnegan
Suffolk,VA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Receptionist
MAP Communications
Virginia Beach, Virginia
02.2024 - 09.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Team Member
Amazon
Suffolk, VA
06.2023 - 02.2024
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in training sessions for new employees when needed.
Medical Billing Assistant
Iqor
Charlotte, NC
02.2022 - 02.2024
- Verified insurance coverage and eligibility for medical services rendered.
- Processed and submitted claims to insurance companies electronically or by paper.
- Maintained accurate records of claims processing in compliance with HIPAA regulations.
- Answered inquiries from patients regarding their bills and payment plans.
- Assisted patients in understanding the details of their billings and payments.
- Reviewed patient accounts for accuracy prior to submission of claims to payers.
- Assisted patients in understanding complex medical terminology related to their diagnosis or treatment plan if needed.
Receptionist
Bon Secours Senior Health
Norfolk, VA
10.2020 - 01.2021
- Greeted visitors and provided them with assistance.
- Updated daily log book with information about visitors entering the premises.
- Organized conference room reservations for meetings or events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
Education
High School Diploma -
Smithfield Highschool
Smithfield, VA06-2020
Skills
- Data Entry
- Medical Terminology
- Scheduling proficiency
- Email management
- Call center experience
- Verbal and written communication
Timeline
Receptionist
MAP Communications
02.2024 - 09.2024
Team Member
Amazon
06.2023 - 02.2024
Medical Billing Assistant
Iqor
02.2022 - 02.2024
Receptionist
Bon Secours Senior Health
10.2020 - 01.2021
High School Diploma -
Smithfield Highschool