Jaylah Hooker
Las Vegas,NV
Summary
With a strong background in customer service, I am adept at delivering exceptional experiences to a diverse clientele. Excellent communication skills, empathetic approach, and problem-solving abilities enable me to address customer's needs effectively, resolve issues promptly, and ensure overall satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Cadillac Of Las Vegas
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give substantial first impression.
- Resolved customer problems and complaints
- Managed over 50 customer calls per day.
Medical Appointment Scheduler
New Eyes
01.2022 - 08.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Front Desk Receptionist/ Host
Dave & Buster's
06.2021 - 09.2021
- Greeted guests and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Event Planner
Mt. Sinai Baptist Church
02.2019 - 07.2020
- Coordinated with participating vendors during event planning.
- Corresponded with clients to answer questions and resolve issues.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Designed and implemented efforts to publicize events and promote sponsorships.
Marketing Coordinator
Mt. Sinai Baptist Church
11.2018 - 03.2020
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
Bachelor of Science - Natural Sciences
California State University
Los Angeles, CA07.2022
High School Diploma -
Patterson High School
Patterson, CA07.2017
Skills
- Microsoft Office
- HIPAA
- Insurance Verification
- Medical Scheduling
- Data Entry
- Patient Care
- Clerical Experience
- Documentation Review
Certification
Dean’s List Certificate
March 2019
Grade point average of 3.6 or higher
Certifications and Licenses
Dean’s List Certificate
March 2020
Earned a 3.6 or higher as a natural science major
BLS Certification
CPR Certification
AHA Certification
EKG Certification
Additional Information
Achievements
I am proud to have earned my American Hospital Association certificate, which reflects my commitment to professional growth and expertise in the healthcare industry. Amongst other accomplishments, such as CPR and EKG certifications, this prestigious certification has equipped me with a comprehensive understanding of healthcare operations, regulatory compliance, and patient-centered care, allowing me to deliver exceptional service and contribute to the success of healthcare organizations.
Timeline
Receptionist
Cadillac Of Las Vegas
08.2022 - Current
Medical Appointment Scheduler
New Eyes
01.2022 - 08.2022
Front Desk Receptionist/ Host
Dave & Buster's
06.2021 - 09.2021
Event Planner
Mt. Sinai Baptist Church
02.2019 - 07.2020
Marketing Coordinator
Mt. Sinai Baptist Church
11.2018 - 03.2020
Bachelor of Science - Natural Sciences
California State University
High School Diploma -
Patterson High School
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