Jaylah McKinnie
Fox Lake,IL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Vibrant Health Solutions and TherapyWorks
Lawrence, KS
03.2025 - 07.2025
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Greeted patients, verified insurance information and collected copays.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
Certified Master Teacher
La Petite Academy Inc.
Lawrence, KS
08.2023 - 01.2025
- Collaborated with colleagues to create professional development programs for faculty and staff.
- Mentored new teachers in their transition into the school system.
- Monitored student behavior on a regular basis in order to identify potential issues before they became serious problems.
- Organized and facilitated parent-teacher conferences to discuss student progress.
Assistant Manager
Dry Goods
Joliet, IL
11.2020 - 09.2021
- Delegated daily tasks to team members to optimize group productivity
- Enforced company policies and procedures to strengthen operational standards across departments
- Directed and led employees, supervising activities to drive productivity and efficiency
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
Store Supervisor
Mariano's Fresh Market
Shorewood, IL
10.2017 - 11.2020
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Managed Self-checkout and supervised the front end
- Dealt with customer complaints and rectified product and service issues
- Answered customer queries and complaints and provided prompt solutions
Education
Bachelor of Science - Family and Human Development
Arizona State University
Tempe, AZ05.2023
Skills
- Organizational skills
- Adaptability
- HIPAA compliance
- Appointment scheduling
- Billing support
- Onboarding new employees
- Insurance verification
- Patient scheduling
Certification
Adverse Childhood Experience Training, 2022
Master Teacher Certification, 2024
Timeline
Front Desk Receptionist
Vibrant Health Solutions and TherapyWorks
03.2025 - 07.2025
Certified Master Teacher
La Petite Academy Inc.
08.2023 - 01.2025
Assistant Manager
Dry Goods
11.2020 - 09.2021
Store Supervisor
Mariano's Fresh Market
10.2017 - 11.2020
Bachelor of Science - Family and Human Development
Arizona State University