Jaylah Sherman
Chicago,IL
Summary
As a Customer Service Manager with 4 years of experience. My expertise lies in developing and implementing effective customer service strategies. I'm skilled in fostering a positive and productive work environment, leveraging data-driven insights to make strategic decisions, and collaborating across departments to meet organizational goals. My focus is on creating a customer-centric culture that prioritizes excellence, empathy, and proactive problem
Overview
4
4
years of professional experience
Work History
Guest Experience Manager
Cava Grill
Chicago, IL
04.2023 - Current
- Develop and implement service standards and procedures to enhance the guest experience.
- Conduct regular training sessions for staff to ensure adherence to service standards and improve service delivery
- Act as the primary point of contact for guests, addressing and resolving issues or concerns promptly and professionally.
- Build and maintain strong relationships with guests to ensure their needs and preferences are met.
Lead Cook
Sweetgreen
Chicago, IL
07.2021 - 03.2023
- Oversee and direct kitchen staff during shifts, including assigning tasks and ensuring adherence to procedures.
- Coordinate with other kitchen staff to ensure timely and efficient food service
- Monitor and manage inventory levels, ensuring adequate stock of ingredients and supplies
- Train and mentor kitchen staff, including new hires and apprentices.
- Conduct performance evaluations and provide feedback to staff to improve skills and efficiency.
Customer Service Representative
Jewel-Osco Pharmacy
Chicago, IL
08.2020 - 03.2021
- Accurately enter and update customer information and interactions in the company’s database or CRM system.
- Process orders, returns, and exchanges according to company policies and procedures
- Ensure high levels of customer satisfaction by providing excellent service and addressing concerns effectively.
- Follow up with customers to ensure their issues have been resolved to their satisfaction
- Identify and resolve customer issues or complaints with a focus on achieving a satisfactory resolution
Education
High School Diploma -
Chicago Math And Science Academy
Chicago, IL06.2022
Skills
- Exceptional communication
- Complex Problem-Solving
- Customer Relations
- Money Handling
- Professionalism and Courtesy
- Patience and Empathy
Additional Information
Year-up Internship program
Finance and Accounting
2024
Timeline
Guest Experience Manager
Cava Grill
04.2023 - Current
Lead Cook
Sweetgreen
07.2021 - 03.2023
Customer Service Representative
Jewel-Osco Pharmacy
08.2020 - 03.2021
High School Diploma -
Chicago Math And Science Academy