Jaylan Holman
Charlotte,NC
Summary
Dedicated server with exceptional customer service skills, adept at enhancing guest satisfaction and fostering positive interactions. Proven ability to manage multiple tasks efficiently in fast-paced environments.
Results-driven with a strong work ethic and sales expertise. Experienced in collaborating with team members to optimize service delivery and enhance guest experiences. Committed to resolving issues promptly and maintaining positive customer relationships.
Overview
5
5
years of professional experience
Work History
Server
Mariahs Taco Spot
Charlotte,NC
08.2022 - 02.2026
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food orders.
- Trained new servers on menu offerings and service standards, improving team efficiency.
- Managed multiple tables simultaneously while maintaining high attention to detail in service.
- Implemented suggestions for menu improvements that enhanced overall dining experience.
- Oversaw daily operations, ensuring adherence to health and safety regulations in restaurant environment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with management to address customer feedback and resolve issues promptly.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Barista
Starbucks
Charlotte
08.2021 - 08.2024
- Prepared and served high-quality beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Managed inventory levels, ensuring timely restocking of supplies for efficient operations.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Resolved customer inquiries and complaints effectively to foster a positive experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Monitored equipment performance, performing routine maintenance to prevent operational disruptions.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Carrboro High School
Chapel Hill, NC06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Sales expertise
- Cleanliness standards
- Service prioritization
- Order accuracy
- Food safety practices
- Point of sale operation
- Order management
- Inventory management
- Daily specials memorization
- Bill computation
- Upselling techniques
- Positive and professional
- Positive guest interactions
- Dish preparation
- Calm demeanor
- Team player
- Adaptable and flexible
- Multitasking
- Multitasking Abilities
- Problem-solving
- Excellent communication
- Cool under pressure
Timeline
Server
Mariahs Taco Spot
08.2022 - 02.2026
Barista
Starbucks
08.2021 - 08.2024
High School Diploma -
Carrboro High School