Jaylan Williams
Austin,TX
Summary
Diligent and diverse worker with solid background in parts management and inventory control. Adept at maintaining accurate records and facilitating smooth operations, contributing to efficient workflow. I also Demonstrate ability to apply strong problem-solving and organizational skills to ensure timely availability of parts.
Knowledgeable and proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
Parts Specialist
Thermo King
Temple, TX
11.2022 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Increased store revenue by cross-selling products and upselling services to customers.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Material Handler
Applied Materials
Austin, TX
08.2021 - 10.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
Product Specialist
Ashley Furniture Homestore
Pflugerville, TX
07.2019 - 08.2021
- Assisted with demonstrations for Product or Service to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to Number junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of Product or Service product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Enhanced product usability for customers by conducting detailed market research and gathering user feedback.
Sales Associate
Conn’s Home Plus
Austin, TX
04.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Retail Sales Associate
Footlocker.com Inc.
Austin, TX
10.2017 - 03.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Route Assistant
Capitol Wright Distributing
Manor, TX
03.2017 - 03.2018
- Supported route planning efforts for improved fuel efficiency and reduced operational costs.
- Led regular safety meetings to ensure driver awareness and adherence to best practices in vehicle operation and cargo handling, reducing accident rates and associated costs.
- Utilized routing software tools effectively to plan efficient multi-stop routes while considering factors like traffic patterns, load size constraints, and customer requirements.
- Collaborated with dispatchers to ensure effective communication between drivers and office staff, enhancing overall productivity.
- Supported the implementation of new technology or process improvements within the department, acting as a trainer and resource for colleagues.
- Managed inventory levels across various locations to avoid shortages or overstocking while maintaining cost-effective transportation solutions.
Retail Sales Associate
Walmart
Manor, TX
09.2016 - 03.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Cashier
HEB Grocery Store
Austin, TX
02.2015 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Texas State University
San Marcos, TXSkills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Sales support
- Parts identification
- Customer service
- Parts documentation
- Verbal and written communication
- Order fulfillment
- Inventory management
- Inventory auditing
- Proficient in software
- Forklift operation
- Product merchandising
- Account updating
- Delivery coordination
- SAP
- Cash handling
- 10-key
Timeline
Parts Specialist
Thermo King
11.2022 - Current
Material Handler
Applied Materials
08.2021 - 10.2022
Product Specialist
Ashley Furniture Homestore
07.2019 - 08.2021
Sales Associate
Conn’s Home Plus
04.2018 - 02.2019
Retail Sales Associate
Footlocker.com Inc.
10.2017 - 03.2018
Route Assistant
Capitol Wright Distributing
03.2017 - 03.2018
Retail Sales Associate
Walmart
09.2016 - 03.2017
Cashier
HEB Grocery Store
02.2015 - 08.2015
Texas State University