Jay Lavery
Arleta,CA
Summary
Assistant Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Steve Madden
12.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Performed Store Manager duties for an extended period of time in their absence.
- Analyzed business metrics weekly, created and implemented strategies for areas of improvement.
- Rotated merchandise. visuals, and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly and effectively to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and advance in the company.
- Interviewed, hired, trained associates to comply with company policies and procedures.
Store Manager
Iguana Vintage Clothing
01.2022 - 10.2022
- Delegating tasks to team of employees
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory control, cash control, and store opening and closing procedures.
- Acted as security head to minimize aggressive customer interactions
Assistant Manager
Hot Topic
10.2021 - 12.2021
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted in store opening by setting up office space, computers and cash registers.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Answered phone calls and emails from high level management about merchandise and inventory.
Key Holder
Hot Topic
11.2020 - 07.2021
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Partnered with store leadership team to learn and understand management processes and reports.
- Signed for incoming shipments in manager's absence.
- Opened and closed store in absence of senior managers.
Education
Associate of Arts - Acting
Columbia College Hollywood
Tarzana, CA05.2022
High School Diploma -
Okemos High School
Okemos, MI05.2020
Skills
- Store Opening and Closing Procedures
- Employee Supervision and Motivation
- Store Merchandising
- Cash Handling and Deposits
- Customer Service
- Sales Strategies
- Multitasking and Organization
- Verbal and Written Communication
- Inventory Management
- Memorization Skills
- Theft Prevention
- De-escalation Techniques
Preferred Pronouns
He/They/She
Websites
Languages
German
Professional Working
English
Native or Bilingual
Timeline
Assistant Store Manager
Steve Madden
12.2022 - Current
Store Manager
Iguana Vintage Clothing
01.2022 - 10.2022
Assistant Manager
Hot Topic
10.2021 - 12.2021
Key Holder
Hot Topic
11.2020 - 07.2021
Associate of Arts - Acting
Columbia College Hollywood
High School Diploma -
Okemos High School
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