Jaylen Lebert
Baton Rouge,LA
Summary
Dedicated hostess with extensive experience in customer service at City Group Hospitality. Proven ability to manage reservations and optimize seating arrangements, enhancing guest satisfaction. Strong multitasking skills and conflict resolution expertise, complemented by proficiency in scheduling and coordinating tasks to ensure seamless operations in fast-paced environments. Looking for a healthy environment to move up in and eventually become a server.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
City Group Hospitality; Rouj Creole
Baton Rouge, LA
05.2025 - Current
- Greeted and seated guests, ensuring positive first impressions and a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency and guest satisfaction.
- Coordinated with waitstaff to communicate special requests and dietary restrictions effectively.
- Monitored dining area for cleanliness, addressing any concerns promptly to enhance customer experience.
- Assisted in training new hostesses, fostering teamwork and maintaining service standards.
- Collaborated with management on special events, ensuring seamless execution of dining experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Team Member
Smoothie King
Baton Rouge, LA
01.2025 - 05.2025
- Assisted customers with product inquiries and provided recommendations for improved satisfaction.
- Maintained cleanliness of workspace, ensuring compliance with safety and health standards.
- Collaborated with team members to streamline daily operations and enhance service efficiency.
- Processed transactions accurately using point-of-sale systems to facilitate customer purchases.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Supported training of new team members on operational procedures and customer service expectations.
File Clerk
River Barge Works
Baton Rouge, LA
03.2024 - 03.2025
- Organized files and documents for efficient retrieval and storage
- Assisted in maintaining accurate filing systems to support operational needs
- Processed incoming and outgoing mail to ensure timely distribution
- Utilized office software to update and manage digital records
- Supported data entry tasks, ensuring accuracy of information entered
Education
No Degree -
Baton Rouge Magnet High School
Baton Rouge, LASkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Scheduling
Timeline
Restaurant Hostess
City Group Hospitality; Rouj Creole
05.2025 - Current
Team Member
Smoothie King
01.2025 - 05.2025
File Clerk
River Barge Works
03.2024 - 03.2025
No Degree -
Baton Rouge Magnet High School