Jaylen Wilson
Fuquay-Varina,NC
Summary
Motivated college student with a successful background in customer service and documentation. Also offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approaches. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements. Eager to be coached and soak in any knowledge I can.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Jus Pop'n
Fredericksburg, VA
11.2022 - 12.2023
- Helped with assisting bagging and making popcorn
- Listed ingredients and helped customers with the fan favorite flavors
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Trained new team members in cash register operation, stock procedures, and customer services.
Crew Member
Skyzone
Fredericksburg, VA
06.2022 - 08.2023
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Assisted customers with collecting money, and on sales our corporation was offering.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Warmly greeted customers and always professional
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC04-2027
Skills
- Positive Attitude
- New Hire Training
- Flexible Schedule
- Team Leadership
- Customer Service
- Safety Rules
- Money Handling
- Great listener, and a sponge to taking in knowledge
- Can document and receive calls
- Can operate in any environment with a lot of different people with different personalities
Affiliations
- High school varsity basketball player (2020-2023)
- High school varsity football player (2022-2023)
- Church Youth Usher
- Church Youth Choir
- Church Youth Dance Ministry
- Spanish Club
Accomplishments
- All District Football Cornerback (2023)
- State Farm Student Of The Month (2023)
- Honor Roll (2019)
- High School Varsity Basketball Back to Back District Champions (2021-2023)
Languages
Spanish
Limited
Timeline
Cashier Team Lead
Jus Pop'n
11.2022 - 12.2023
Crew Member
Skyzone
06.2022 - 08.2023
Bachelor of Science - Criminal Justice
North Carolina Central University
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