Hardworking and passionate job seeker with a well experienced background in Customer Service, Sales, and Management positions, that’s a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy and is ready to help the team achieve company goal's. I am eager to secure full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Jaylin Jorden
Manager, Insurance agent, customer service
Amherst,NY
Summary
Overview
10
years of professional experience
Work History
Tca Logistics
Assistant Manager
09.2020 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Allstate
Licensed Insurance Agent
03.2016 - 09.2020
Job overview
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
Metlife
Outbound Sales Representative
02.2014 - 03.2016
Job overview
- Made cold calls to revise quotes and customers needs resulting in client base growth by binding their policies
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Utilized innovative sales techniques to upsell products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
United Rentals
Dispatcher
06.2013 - 02.2014
Job overview
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
McKinley Vocational High SchoolBuffalo, NY
High School Diploma
06.2013
University Overview
- Honor Roll
- 3.8 GPA
- Extracurricular Activities: Carpentry, Sheet Metal, Plumbing
- Board member of Making fishers of men & women organization
Skills
- Google Drive
- Avid Pro Tools
- Product and Service Knowledge
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Microsoft Office Expertise
- Sales Reporting
- Technical Proficiency
- Business Development Understanding
- Financial Management
- Customer Relationship Management
- Operational Efficiency and Safety
Timeline
Assistant Manager
Tca Logistics
09.2020 - Current
Licensed Insurance Agent
Allstate
03.2016 - 09.2020
Outbound Sales Representative
Metlife
02.2014 - 03.2016
Dispatcher
United Rentals
06.2013 - 02.2014
McKinley Vocational High School
High School Diploma