Jaylin Mayhane
Mobile,AL
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Globe Life Liberty
09.2020 - 08.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Customer Service Representative
Alorica
02.2018 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Sales Associate
Dollar Tree
03.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
East Paulding High School
Dallas, Ga03.2018
Skills
- Sell Policies
- Policy Adjustment Knowledge
- Collaborative Environments
- Customer Service and Assistance
- Marketing Strategy Development
- Administrative Support
- Insurance Coverage Review
Timeline
Insurance Agent
Globe Life Liberty
09.2020 - 08.2023
Customer Service Representative
Alorica
02.2018 - 09.2020
Sales Associate
Dollar Tree
03.2017 - 02.2018
High School Diploma -
East Paulding High School
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