Sylvia Lugo
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
A-MAX Insurance Services
07.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Waitress
Snuffers
09.2013 - 07.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
High School Diploma -
Summit High Sschool
Arlington, TX05.2005
Skills
- Quotes and Sales
- Insurance Coverage Review
- Oral and Writing Communication
- Sell Policies
Certification
- Licensed Limited Lines Agent
Timeline
Insurance Agent
A-MAX Insurance Services
07.2023 - Current
Waitress
Snuffers
09.2013 - 07.2023
High School Diploma -
Summit High Sschool
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