Jaylon Brown
Oxford
Summary
Results-oriented professional with a proven track record in operations and customer service. Adept at solving challenges and driving improvements that align with organizational goals. Demonstrates expertise in enhancing efficiency and customer satisfaction through effective teamwork and technical skills. Eager to contribute to team success and business objectives in a dynamic environment.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Server
Amici
11.2022 - 11.2024
- Exceptional Service Delivery: Provided outstanding customer service, resulting in a 98% food safety score and significantly improved customer retention
- Sales Growth Leadership: Led promotional campaigns that drove a 20% increase in sales, directly supporting the restaurant's revenue objectives
- Staff Training & Development: Mentored new staff on service standards and best practices, fostering a collaborative team environment that improved service quality
Machine Operator & Forklift Driver
Mannington Mills
10.2021 - 07.2022
- Increased Production Efficiency: By identifying and resolving bottlenecks, we enhanced operational efficiency by 15%, contributing to overall productivity goals
- Safety Leadership: Achieved a zero-incident safety record by implementing safety protocols and promoting a culture of safety awareness among team members
- Quality Control Implementation: Developed and enforced quality control measures that improved product consistency, reducing returns by 20% and enhancing customer satisfaction ratings
Education
High School Diploma - undefined
Morgan County High School
Madison, GeorgiaCompleted Coursework - Math, Science, Psychology, Sociology, English, Arts and Humanities, Spanish
Georgia State University Perimeter
Covington, Georgia 09.2022 - Current
Skills
Technical Proficiency: Microsoft Excel
Projects
Food Drive Coordinator, Community Organization Project, 03/10 - 03/19/22, Community Impact: Organized a food drive, collecting over 500 pounds for lower-income communities, showcasing a commitment to social responsibility., Partnership Development: Established collaborations with local businesses to secure donation locations, significantly expanding the project's reach and effectiveness., Effective Promotion: Developed promotional materials and utilized social media strategies that increased community engagement and support for the initiative.
References
Available upon request.
Timeline
Server
Amici
11.2022 - 11.2024
Completed Coursework - Math, Science, Psychology, Sociology, English, Arts and Humanities, Spanish
Georgia State University Perimeter
09.2022 - Current
Machine Operator & Forklift Driver
Mannington Mills
10.2021 - 07.2022
High School Diploma - undefined
Morgan County High School
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