Jaylon Brown

Oxford

Summary

Results-oriented professional with a proven track record in operations and customer service. Adept at solving challenges and driving improvements that align with organizational goals. Demonstrates expertise in enhancing efficiency and customer satisfaction through effective teamwork and technical skills. Eager to contribute to team success and business objectives in a dynamic environment.

Overview

years of professional experience

years of post-secondary education

Work History

Server

Amici

11.2022 - 11.2024

Exceptional Service Delivery: Provided outstanding customer service, resulting in a 98% food safety score and significantly improved customer retention
Sales Growth Leadership: Led promotional campaigns that drove a 20% increase in sales, directly supporting the restaurant's revenue objectives
Staff Training & Development: Mentored new staff on service standards and best practices, fostering a collaborative team environment that improved service quality

Machine Operator & Forklift Driver

Mannington Mills

10.2021 - 07.2022

Increased Production Efficiency: By identifying and resolving bottlenecks, we enhanced operational efficiency by 15%, contributing to overall productivity goals
Safety Leadership: Achieved a zero-incident safety record by implementing safety protocols and promoting a culture of safety awareness among team members
Quality Control Implementation: Developed and enforced quality control measures that improved product consistency, reducing returns by 20% and enhancing customer satisfaction ratings

Education

High School Diploma - undefined

Morgan County High School

Madison, Georgia

Completed Coursework - Math, Science, Psychology, Sociology, English, Arts and Humanities, Spanish

Georgia State University Perimeter

Covington, Georgia

09.2022 - Current

Skills

Technical Proficiency: Microsoft Excel

Technical Proficiency: Word

Technical Proficiency: Google Workspace

Technical Proficiency: Google Slides

Technical Proficiency: PowerPoint

Customer Service Excellence

Analytical Problem-Solving

Team Leadership

Effective Communication

Projects

Food Drive Coordinator, Community Organization Project, 03/10 - 03/19/22, Community Impact: Organized a food drive, collecting over 500 pounds for lower-income communities, showcasing a commitment to social responsibility., Partnership Development: Established collaborations with local businesses to secure donation locations, significantly expanding the project's reach and effectiveness., Effective Promotion: Developed promotional materials and utilized social media strategies that increased community engagement and support for the initiative.

References

Available upon request.

Timeline