Jaylyn Rivera
Philadelphia,PA
Summary
Dynamic sales professional with a proven track record at Macy’s, excelling in customer service and relationship building. Recognized for consistently achieving sales targets through effective strategies and exceptional product knowledge. Adept at problem-solving and fostering teamwork, ensuring a positive shopping experience while maintaining high standards in inventory management.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Tjmaxx
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Jewelry Sales Associate
Macy’s
Philadelphia, PA
01.2024 - 04.2025
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Receptionist
Dental Clinic
Philadelphia, PA
03.2023 - 08.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Dog Handler
Oggies Doggies
Philadelphia, PA
02.2022 - 07.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Diploma -
Samuel Fels Highschool
Philadelphia, PA06.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Client service
- Conflict resolution
- Complex Problem-solving
- Inventory tracking
Languages
Spanish
Full Professional
Timeline
Jewelry Sales Associate
Macy’s
01.2024 - 04.2025
Receptionist
Dental Clinic
03.2023 - 08.2023
Dog Handler
Oggies Doggies
02.2022 - 07.2022
Sales Associate
Tjmaxx
Diploma -
Samuel Fels Highschool