Jaylynn Willie
Ballston Spa,NY
Summary
I am very hardworking and detail-oriented professional with a strong background in customer service at Azul Hospitality Group. I have the ability to enhance guest satisfaction through effective multitasking and complaint resolution. I believe in maintaining cleanliness and safety as a Facility Attendant at Hoodoo, ensuring a welcoming environment for all guests. I’ve dealt with many tough situations with all kinds of emotions from many people and I’ve handled majority of my situations differently but with respect and understanding
Overview
1
1
year of professional experience
Work History
Hostess
Azul Hospitality Group
07.2024 - 03.2025
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled reservations and to-go orders via phone.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Facility Attendant
Hoodoo
01.2024 - 07.2024
- Worked with team members to maintain a clean and safe environment.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Handled logistical arrangements for meetings and events.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
Education
High School Diploma -
Grand County High School
Moab, UT05.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Ability to handle any situation
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Customer service expertise
- Complaint handling
- Guest complaint resolution
- Performance improvement
Timeline
Hostess
Azul Hospitality Group
07.2024 - 03.2025
Facility Attendant
Hoodoo
01.2024 - 07.2024
High School Diploma -
Grand County High School