JAYME R. BERGMAN
Allendale,MI
Summary
Results-oriented professional with a strong work ethic. Provides exceptional customer service and thrives in a team setting. Skilled in time management and attention to detail. Adaptable, quick learner who excels under pressure.
Overview
6
6
years of professional experience
Work History
Bartender
The B.O.B. | EVE Nightclub
Grand Rapids, MI
09.2023 - 10.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
Bartender
Applebee's
Big Rapids, MI
06.2021 - 10.2023
- Preparing drinks to meet Applebee's standards in a fast-paced environment while maintaining a clean workspace
- Memorize drink recipes and always ensure customer satisfaction
- Taking food and drink orders and providing a full-service dining experience and completing payment
- Checking identification to verify age before serving alcohol and making sure not to overserve guests
Server
Applebee's
Big Rapids, MI
06.2020 - 10.2023
- Preparing drinks to meet Applebee's standards in a fast-paced environment while maintaining a clean workspace
- Memorize drink recipes and always ensure customer satisfaction
- Taking food and drink orders and providing a full-service dining experience and completing payment
- Checking identification to verify age before serving alcohol and making sure not to overserve guests
Retail Salesperson
E-Cig Outlet
Big Rapids, MI
02.2020 - 06.2021
- Handling customer service including possessing knowledge about products to assist customers
- Complete sale and collect payment using computer system
- Assessing customer's needs and finding problem solving solutions
Barista
Starbucks
Big Rapids, MI
11.2018 - 02.2020
- Memorizing drink recipes and preparing and serving beverages to customer specifications
- Maintaining a clean workspace and storefront
- Responsible for taking orders and completing payment on POS system
Education
Bachelor of Science - Communication Studies
Ferris State University
Big Rapids, MI10.2024
High School -
Allendale High School
Skills
- Service Excellence
- Clear Communication Skills
- Rapid Learner
- Excellent Retention Skills
- Warm Customer Relations
- Wine and liquor knowledge
- Knowledge of craft and microbrews
- Responsible Alcohol Service
- Complex Problem-Solving
- Professional Appearance
- Safe service compliance
- Health codes compliance
- Extensive spirits knowledge
- Outstanding customer service
Timeline
Bartender
The B.O.B. | EVE Nightclub
09.2023 - 10.2024
Bartender
Applebee's
06.2021 - 10.2023
Server
Applebee's
06.2020 - 10.2023
Retail Salesperson
E-Cig Outlet
02.2020 - 06.2021
Barista
Starbucks
11.2018 - 02.2020
Bachelor of Science - Communication Studies
Ferris State University
High School -
Allendale High School
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