Jayme Ruggiero

• Served high customer volumes during special events, nights, and weekends.
• Managed accurate register and produced daily sales reports.
• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Operated efficiently in high-volume setting to prepare and serve drinks to most amount of customers capable.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Maintained impeccably clean, attractive and well-stocked bar area.

• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed new signature cocktails to support bar marketing brand and increase profits.

• Set up of banquet food stations and coordinated service to multiple dining areas.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guests needs.
• Greeted, discussed specials, took drink orders and built immediate positive connections with members.

As Restaurant Manager:

• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the club.
• Experience in POS systems and computers.
• Organized special events in within the club and banquet halls.
• Interviewed, selected, trained and supervised staff.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.

As a Bartender:

• Poured drinks using standard pour according to specifications.
• Refused service to intoxicated guests.
• Closed out cash register and prepared cashier report.
• Waited on multiple guests at bar and restaurant.
• Set up glassware, liquor, and garnishes prior to events.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed staff members on effective methods, operations, and procedures.
• Reconciled cash and credit card transactions to maintain accurate records.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Motivated staff to perform at peak efficiency and quality.