Jaymie Mathis
Douglasville,GA
Summary
Dynamic and customer-focused professional with experience at Chick-fil-A, excelling in order taking and team collaboration. Proven ability to enhance customer satisfaction through efficient service and a welcoming atmosphere. Skilled in training new staff and managing inventory, ensuring a clean and organized environment while handling cash transactions accurately.
Overview
3
3
years of professional experience
Work History
FOH Team Member
Chick Fill A
08.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
Crew Member
McDonald's Restaurant
08.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Miami Southridge Senior High
Miami, FL05.2024
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Greeting guests
- Team collaboration
- Money handling
- Training and mentoring
- Stock management
Timeline
FOH Team Member
Chick Fill A
08.2024 - Current
Crew Member
McDonald's Restaurant
08.2022 - 05.2023
High School Diploma -
Miami Southridge Senior High
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