Jayna Kennedy
Dubuque
Summary
Dynamic sales professional with a proven track record. Excelling in relationship building and cash handling. Skilled in cross-selling techniques, I enhanced customer loyalty and satisfaction, contributing to increased sales productivity. Committed to fostering teamwork and collaboration, I consistently delivered service and support in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Lead
Little Green Apple Hallmark
10.2023 - Current
- Trained new employees on product knowledge and sales techniques, fostering a knowledgeable workforce.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Team Lead
Francesca’s
Dubuque, IA
06.2025 - 02.2026
- Assisted in training new team members on operational procedures and customer service standards.
- Developed visual merchandising displays to enhance product presentation and drive sales.
- Monitored inventory levels, conducting regular stock checks to maintain accuracy.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Managed team workload to reach targets for specific tasks.
- Mentored and guided employees to foster proper completion of assigned duties.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Replenishment Team Member
Micheals Craft Store
Dubuque, IA
11.2020 - 11.2024
- Assisted in restocking shelves to maintain optimal product availability.
- Collaborated with team members to organize inventory efficiently.
- Monitored stock levels and reported discrepancies to management promptly.
- Participated in regular inventory audits to ensure accuracy and compliance.
- Adapted quickly to changing inventory needs during peak seasons.
- Contributed to a positive shopping environment through effective teamwork and communication.
- Put away received merchandise in designated location.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Performed section resets to match new planograms.
- Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
- Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
- Contributed to reducing out-of-stock situations by promptly addressing discrepancies between physical inventory and system data.
- Increased inventory accuracy by conducting regular cycle counts and adjusting stock levels as needed.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Added price tags, adjusted signage, and built cardboard kits.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Associate
Vertical Jump Park
06.2021 - 02.2022
- Assisted guests with check-in and safety briefing processes.
- Monitored facility operations to ensure guest satisfaction and adherence to safety protocols.
- Collaborated with team members to maintain cleanliness and organization of play areas.
- Provided support in organizing events and activities for guests of all ages.
- Developed familiarity with park equipment and safety procedures through hands-on training.
Dishwasher
Perkins Family Restaurant
11.2019 - 11.2020
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and organized dishes, utensils, and kitchenware for efficient workflow.
- Followed safety protocols to ensure a safe working environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
High School Diploma -
Hempstead
Dubuque, IASkills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Teamwork and collaboration
- Relationship building
- Cash handling
- Point of sale operation
- Stock management
- Opening and closing procedures
- Processing payments
- Reliability
Timeline
Assistant Team Lead
Francesca’s
06.2025 - 02.2026
Sales Lead
Little Green Apple Hallmark
10.2023 - Current
Associate
Vertical Jump Park
06.2021 - 02.2022
Replenishment Team Member
Micheals Craft Store
11.2020 - 11.2024
Dishwasher
Perkins Family Restaurant
11.2019 - 11.2020
High School Diploma -
Hempstead