Jayne Hazzard
Massillon,OH
Summary
Driven Emergency Dispatcher experienced in managing high-pressure situations and ensuring effective communication during crises. Delivered exceptional customer service through strong multitasking and time management capabilities, consistently enhancing customer experiences. Committed to organizational success by adapting to challenges and maintaining organized practices.
Overview
25
25
years of professional experience
Work History
911 Dispatcher
Joseph Communications
North Canton, Ohio
09.2012 - Current
- Received incoming emergency calls and assessed nature of incidents.
- Dispatched first responders based on urgency and location of incidents.
- Maintained communication with field units during emergency situations.
- Operated radio systems and computer-aided dispatch software efficiently.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Trained new dispatchers on protocols, procedures, and technology usage.
- Advised supervisors on new methods for improving efficiency of operations within communications center.
Dispatcher Office Assistant
Citywide Answering Service
Canton, OH
03.2002 - 08.2012
- Coordinated dispatch operations to ensure timely service delivery.
- Managed communication between drivers and clients for efficient routing.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Scheduled appointments and maintained accurate records for dispatch activities.
- Assisted in resolving customer inquiries and issues promptly.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Trained new staff on office procedures and dispatch protocols.
- Assisted with training new hires on dispatcher procedures and protocols.
- Entered data into computer systems to track dispatched items.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Provided customer service support to clients seeking assistance with transportation services.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized and maintained filing systems for documents related to the dispatch office.
- Provided HR administrative assistance to management team.
- Maintained front desk to provide positive first impression.
- Offered reception coverage to relieve staff during absences or breaks.
Education
Fairless High School
Navarre, OHSkills
- Emergency communication
- Computer-aided dispatch
- Radio operation
- Incident assessment
- Data accuracy
- Data entry
- Computer skills
- Typing speed
- Training and development
- Dependable and responsible
- Attention to detail
- Stress management
- Dependable and responsible
- Dependable and responsible
Timeline
911 Dispatcher
Joseph Communications
09.2012 - Current
Dispatcher Office Assistant
Citywide Answering Service
03.2002 - 08.2012
Fairless High School