Jayne Isaacson

• Resolved customer inquiries using effective communication and problem-solving techniques, enhancing customer satisfaction.
• Processed orders and managed returns through POS systems, ensuring smooth transaction flow.
• Maintained product knowledge to provide accurate information to customers.
• Trained new team members on customer service protocols, fostering a knowledgeable and efficient team.
• Coordinated schedules for truck delivery drivers to ensure timely deliveries.

Provided exceptional customer service by actively listening and responding empathetically to customer concerns.

Resolved customer inquiries regarding dental policies and claims.

• Managed escalated cases, ensuring timely resolutions while maintaining high-quality service standards.
• Processed claims from dental practices, ensuring accurate and timely submissions.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.