Jayro Cisneros

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude. Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations. Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed. Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs. Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers. Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality. Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue. Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications. Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities. Streamlined sales processes for improved efficiency and customer satisfaction. Collaborated with upper management to implement continuous improvements and exceed team goals.

Set the stage for guest experience by understanding their needs to create moments and memories to help build brand loyalty. Daily tasks include leading team of representatives through training and teamwork advocacy. Providing guest support in escalated situations. Assisting leadership with daily operations. Answering inbound calls ranging from in-room work order requests to complex hotel, dining, event, and entertainment reservations as well as reviewing of hotel folios.

Engaged customers by facilitating teller transactions while promoting digital solution. Demonstrated proficiency in routine transactional, operational, and customer support tasks. Fostered positive relationships with customers and individuals while prioritizing their needs to deliver attentive service and processing. Identified suitable information and services to address customers' specific financial requirements.

Supported the Store Manager in building a fashion-centric team of collaborative and engaged talent through recruiting. Provided ongoing training and regular performance-based feedback to all team members. Maximized personal and store sales by promoting brand initiatives and delivering a "customer-obsessed" experience. Assisted in controlling operational costs through payroll and asset management.