Jaysa Cooper
Yakima Wa,WA
Summary
Dedicated service industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
General Manager
Pleasant Hills Farms
01.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supervised operations team to support operational excellence and excellent customer service.
Waitress
Gasperettis
08.2016 - 06.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Associate of Arts -
Yakima Valley College
Yakima, WA06.2022
Skills
- Customer Retention
- Staff Supervision
- Advertising and Marketing
- Team Player
- Relationship Building
- Efficient Multi-Tasker
- Verbal and Written Communication
- Staff Training and Development
- Consistently Meet Goals
- Problem Resolution
Timeline
General Manager
Pleasant Hills Farms
01.2019 - Current
Waitress
Gasperettis
08.2016 - 06.2020
Associate of Arts -
Yakima Valley College
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