Jazel Laguna
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
McDonald's Restaurant
Los Angeles, CA
08.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receptionist
Medical Clinic
Los Angeles, 90007
03.2023 - 10.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Medical Assistant - Medical Assisting
UEI College
Huntington Park, CA09-2023
High School Diploma -
Wallis Annenberg High School
Los Angeles, CA06-2020
Skills
- Handling Escalations
- One Call Resolution
- Audit Support
- Training and mentoring
- Complaint resolution
- Workflow Management
- Staffing coordination
- Technical Support
- Quality Assurance
- Cash Handling
- Personnel training and development
- Microsoft Outlook, Word, and Excel
- Conflict Management
- Budgeting and reporting
- Skilled trainer
- Focused on customer satisfaction
- Work Prioritization
- Excellent time management skills
- Relationship Building
Timeline
Receptionist
Medical Clinic
03.2023 - 10.2023
Customer Service Manager
McDonald's Restaurant
08.2021 - Current
Medical Assistant - Medical Assisting
UEI College
High School Diploma -
Wallis Annenberg High School