Jazielle Robles
Summary
Punctual and honest with solid background in high stress environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Able to connect with customers either in English or Spanish while performing tasks along the way.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier Manager
Guaca Maya Mexican Restaurant
01.2018 - 03.2025
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits
- Created a healthy and safe environment while keeping public image clean
- Resolved customer problems by investigating issues, answering questions, and building rapport
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
Barista
Starbucks Coffee Company
11.2021 - 02.2023
- Ensured quality food and beverages
- Managed money and took customer orders
- Multitasked many stations at once to ensure customer flow
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Hostess
Guaca Maya Mexican Restaurant
05.2014 - 12.2018
- Answered front-of-house phone to inform customers of wait times, take reservations, and record to-go orders
- Responded to questions about food and order statuses for waiting customers
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Cleaned and restocked counter areas, replenished cash drawers, and checked server supplies to facilitate operations
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Bachelor of Science - Business Administration
University of Nebraska At Omaha
Omaha, NE05-2025
Associate of Arts - Business Administration
Metropolitan Community College
Omaha, NE07.2023
No Degree - Business Administration
Midland University
Omaha, NE11-2018
High School Diploma -
Omaha South High School
Omaha, NE05-2020
Skills
- Team Leadership
- POS Systems
- Bilingual in English and Spanish
- Experience in the restaurant industry
- Time management
- Customer complaint resolution
- Issue resolution
- Equipment maintenance
- Policy enforcement
- Store opening and closing procedures
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Barista
Starbucks Coffee Company
11.2021 - 02.2023
Cashier Manager
Guaca Maya Mexican Restaurant
01.2018 - 03.2025
Hostess
Guaca Maya Mexican Restaurant
05.2014 - 12.2018
Bachelor of Science - Business Administration
University of Nebraska At Omaha
Associate of Arts - Business Administration
Metropolitan Community College
No Degree - Business Administration
Midland University
High School Diploma -
Omaha South High School
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