Jazlyn Fink

• Answering phones promptly and assisting customers with setting up appointments, billing questions, etc
• Assisting customers that come into office with payments and orders
• Accurately inputting information into company software, such as information provided by customer over phone and through work orders, proofreading work, documenting conversations, and returning voicemails
• Scheduling service appointments for customers based on weekly route schedule
• Responding to inquiries and emailing invoices via email
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Delivering exceptional customer service to all customers
• Assisting patients with prescription pickup, verifying patient information, collecting payment if needed
• Assisting with customers finding products they need over the counter
• Correctly verifying insurance information
• Verifying medication information when counting prescriptions and accurately counting out correct quantities
• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.

• Quality Assurance Technician (November 2023-present)- In charge of forecasting product from schedule that will be run and creating questionnaire for daily sensory meetings, and leading those meetings daily
• Responsible for document control and creating new training documents for teammates as well as leading quality section of orientation for new hires
• Conducting weekly walk-throughs to look for any safety deviations around plant
• Creating and publishing training materials/leading training sessions for production teammates

-Line leader (February 2023-November 2023)- responsible for monitoring lines on production floor, repairing machines that are not working properly, assisting teammates in running lines, as well as conducting safety walks to ensure production floor is safe, responsible for turning in report at end of shift

• Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.

-Machine operator (May 2022-February 2023)- Ensuring line is running smoothly, as well as looking for defects in boxes and pouches

• Maintaining cleanliness and efficiency of line
• Performing quality checks on iPad to make sure product is up to standard

-Packer (February 2022-May 2022)- inspecting pouches for grease and debris packend, relieving teammates for breaks, reporting defects to supervisor in a timely manner

• Taking credit card payments over the phone for timeshare owners and answering questions about their account
• Indexing documents into timeshare software, entering phone payments into excel spreadsheet to reflect the days transactions correctly
• Answering phone in courteous manner to assist owners with payments, questions and concerns and transferring them to the appropriate department
• Reviewing 'good business' inventory sheets of new accounts, verifying information on sheets is correct on accounts in timeshare software
• Balancing transactions at end of day

• Opening and closing store following proper procedures
• Acting as liaison between management and non management employees
• Providing excellent customer service to all customers, answering any questions they may have, addressing concerns on phone and in person
• Closing registers and making deposit at the end of the day
• Ensuring vendor invoices are filled out properly and filed away correctly, along with other paperwork at beginning and end of day
• Checking store emails
• Assisting in unloading warehouse deliveries, keeping accurate counts and ensuring product is delivered to sales floor in a timely and efficient manner
• Completed cash and credit card transactions accurately using POS software.
• Trained new employees and delegated daily tasks and responsibilities.

• Performing transactions such as cash out, deposits, cash advances fund transfers, and balancing drawer at the end of the day
• Practicing and following banking procedures as well as laws and guidelines
• Answering the phone to assist customers and/or redirecting them to the appropriate party
• Providing excellent customer service starting from the time the customer enters the building, during their transaction, until they leave
• Performing end of day tasks for closing down facility, scanning, copying, and faxing documents
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

• Performing cash and credit transactions accurately on POS system, assisting customers with questions and orders in store and over the phone, responsible for maintaining cleanliness of store

• Performing transactions efficiently on POS system, assisting customers with questions and locating items
• Accurately balancing and counting down drawers at end of shift and putting together deposit
• Responsible for opening store and forecasting sales, making sure tills are correct
• Ensuring store cleanliness

• Performing cash and credit transactions on POS system
• Keeping accurate track of what is in till
• Assisting customers in prompt and courteous manner
• Stocking items as needed
• Greeted customers entering store and responded promptly to customer needs.

• Assisting with tray set up at meal times, paying close attention to specific dietary needs of patients
• Cleaning kitchen and dining room at end of shift, washing dishes