Hi, I’m
Jazlyn Masso
Host/Server
West Palm Beach,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Years of experience have allowed me to confidently thrive under pressure. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Consistently able to maintain high sales and great rapport with guest creating regulars.
Overview
4
years of professional experience
20
years of post-secondary education
Work History
Orlando Health OrganizationOrlando, Fl
Remote Schedule Coordinator
12.2019 - 01.2022
Job overview
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Verified insurance coverages and other documents using presource system
- Reviewed medical histories and current information to provide accurate information to physicians
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Orlando Property Management Orlando, FL
Leasing Agent
01.2020 - 05.2021
Job overview
- Toured property with prospective tenants and provided wealth of information in regard to its key features
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
Panera BreadAltamonte Springs, FL
Store Manager
07.2019 - 01.2020
Job overview
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Approved regular payroll submissions for employees
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Waterway Cafe Palm Beach Gardens, FL
Server
06.2021 - 12.2022
Job overview
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Seasons 52Palm Beach
Server/Party Coordinator
01.2022 - 12.2023
Job overview
- Increased sales significantly by upselling higher-end products to customers.
- Extensive knowledge about wine pairings and recommendations to enhance the customers experience
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Yard HousePalm Beach, FL
Server/Host
01.2023 - Current
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Pine Ridge High SchoolDeltona, FL
High School Diploma
03.2015 - 05.2017
Seminole State College of FloridaSanford, FL
Associate of Science from General Education
05.2001 - 01.2019
Skills
Hospitality service expertise
undefinedAdditional Information
- Employee of the year at Panera in 2020
- Won multiple server competitions across Darden at yard house and seasons 52 that were based off guest surveys.
Timeline
Server/Host
Yard House
01.2023 - Current
Server/Party Coordinator
Seasons 52
01.2022 - 12.2023
Server
Waterway Cafe
06.2021 - 12.2022
Leasing Agent
Orlando Property Management
01.2020 - 05.2021
Remote Schedule Coordinator
Orlando Health Organization
12.2019 - 01.2022
Store Manager
Panera Bread
07.2019 - 01.2020
Pine Ridge High School
High School Diploma
03.2015 - 05.2017
Seminole State College of Florida
Associate of Science from General Education
05.2001 - 01.2019
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