Jazlyn Thompson
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Health Aide
Cornerstone Caregiving
03.2024 - 08.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative: United Healthcare
TTEC
08.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Stowing, Decant , and Simple Bin Counting
Amazon Warehouse
01.2021 - 05.2023
- Collaborated with team members to establish best practices for inventory management and control processes.
- Fostered a positive working environment that promoted teamwork while also recognizing individual accomplishments.
- Developed strong relationships with clients built on trust, professionalism, and consistent delivery of exceptional service quality throughout the engagement period.
- Enhanced counting accuracy by implementing efficient counting methods and techniques.
Customer Service Representative
Maximus
09.2021 - 09.2022
- Company Overview: Fema Project
- Respond to incoming calls, emails or chats
- Assist clients with recovery efforts
- Fema Project
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Client Manager
Enhanced Recovery Center
04.2021 - 09.2021
- Identifies type of incoming correspondence based on document content
- Responsible for managing a specific set of clients
- Sends media requests and other correspondence to clients as needed
Warehouse Associate
Amazon Warehouse
01.2021 - 02.2021
- Simple bin counting
Medical Screener
Octapharma Plasma INC.
03.2020 - 12.2020
- Register new and current plasma donors
- Conduct basic screening procedures (e.g
- Reviewing health related documents, taking vital signs and performing finger sticks)
- Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines
Order Processor
Safariland
10.2019 - 01.2020
- Company Overview: large order processor
- Scanned items into the computer system, packed items into proper packaging, and shipped the packages off with the proper carrier for each order
- Large order processor
Care Manager
Sunrise senior living
09.2017 - 01.2018
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
Direct Support Professional
The Arc Of Jacksonville
10.2016 - 09.2017
- Maintained a clean, safe and well-organized patient environment
- Assisted disabled clients in any way necessary to facilitate independence and well-being
Assembly Line Worker
Bacardi Warehouse
08.2016 - 10.2016
- Followed outlined specifications to implement effective assembly plans
- Checked position and alignments of each component to prevent errors and minimize materials waste
Cashier
Townstar INC. Gas Station
12.2015 - 08.2016
- Provided customer service and maintained a clean and safe environment
Home Maker
Family Life Care
09.2015 - 03.2016
- Worked with the elderly assisting them with everyday housekeeping chores: Bed making, Bathroom cleaning, Kitchen duties
Personal Care
Angelwood INC.
07.2015 - 11.2015
- Assisted with Grooming, Bathing, Feeding, and Personal hygiene
Warehouse Associate
Remedy Intelligent Staffing
10.2012 - 03.2015
- Coach warehouse – Various departments: including unpacking and repacking purses, examining accessories, unwrapping and re-wrapping purses
- Green Core – Duties entails working assembly line making food products for Starbucks
Front Desk Receptionist
Geraldine Ransom Fields Christian Academy
11.2011 - 09.2012
- Managed daily operations which consists of: answering phones, computer operations, student enrollment, scheduling appointments, filing, cleaning, and maintaining a clean environment
Direct Support Professional
Mentor Network (Point West Cluster)
09.2010 - 07.2011
- Assisted mentally challenged adults and children with motor skills, transporting, and daily life skills
- Assisted clients with bathing, oral hygiene, grooming, feeding, and elimination
Education
High School Diploma -
First Coast High School
Jacksonville, FloridaMedical Assisting Diploma -
Everest University
Jacksonville, FloridaDiploma - Phlebotomy
Universal Phlebotomy Training LLc
Jacksonville, FL01-2020
Diploma - Crtified Nursing Assistant
One Week CNA
Jacksonville, FL01-2020
Skills
- Microsoft Word
- Excel
- Power Point
- Typing
- Administrative Skills
- Scheduling appointments
- Bed making
- Clinical experience
- CPT coding
- Customer service
- EKG
- Filing
- First Aid
- Injections
- Medical Assisting
- Medical terminology
- MEDISOFT
- Front Office
- OB/GYN
- Oral hygiene
- Bathing
- Phlebotomy
- Positioning
- Vital Signs
- Feeding Assistance
- Personal Hygiene Assistance
- Meal Preparation
- Patient Care
- Vital signs monitoring
- Bathing Assistance
- Housekeeping
Certification
- Certified Nursing Assistant
- Phlebotomy Diploma
- Medical Assisting Diploma
- First Aid
- BCLS Certifications
- CPR
Timeline
Home Health Aide
Cornerstone Caregiving
03.2024 - 08.2024
Customer Service Representative: United Healthcare
TTEC
08.2023 - 01.2024
Customer Service Representative
Maximus
09.2021 - 09.2022
Client Manager
Enhanced Recovery Center
04.2021 - 09.2021
Warehouse Associate
Amazon Warehouse
01.2021 - 02.2021
Stowing, Decant , and Simple Bin Counting
Amazon Warehouse
01.2021 - 05.2023
Medical Screener
Octapharma Plasma INC.
03.2020 - 12.2020
Order Processor
Safariland
10.2019 - 01.2020
Care Manager
Sunrise senior living
09.2017 - 01.2018
Direct Support Professional
The Arc Of Jacksonville
10.2016 - 09.2017
Assembly Line Worker
Bacardi Warehouse
08.2016 - 10.2016
Cashier
Townstar INC. Gas Station
12.2015 - 08.2016
Home Maker
Family Life Care
09.2015 - 03.2016
Personal Care
Angelwood INC.
07.2015 - 11.2015
Warehouse Associate
Remedy Intelligent Staffing
10.2012 - 03.2015
Front Desk Receptionist
Geraldine Ransom Fields Christian Academy
11.2011 - 09.2012
Direct Support Professional
Mentor Network (Point West Cluster)
09.2010 - 07.2011
Medical Assisting Diploma -
Everest University
High School Diploma -
First Coast High School
Diploma - Phlebotomy
Universal Phlebotomy Training LLc
Diploma - Crtified Nursing Assistant
One Week CNA