Jazlynn Alicea
Newark,NJ
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
NJRetina
12.2022 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Purchased and maintained office supplies.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Front Desk /Front Office Assistant
The Chriopractic and Physical Therapy Center of NJ
07.2018 - 07.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
Associate of Science - Accounting
Montlcair State University
05-2028
Skills
- Office Administration
- Medical Billing and Insurance
- 64 WPM Typing Speed
- Spanish
- Phone and Email Etiquette
- Money Handling
- Patient Education
- Training Coordination
Timeline
Patient Service Representative
NJRetina
12.2022 - Current
Front Desk /Front Office Assistant
The Chriopractic and Physical Therapy Center of NJ
07.2018 - 07.2021
Associate of Science - Accounting
Montlcair State University