Jazlynn Carmichael
Lincoln,NE
Summary
Dynamic Shift Lead with proven expertise in customer service and cash handling, honed at GoodCents and other retail environments. Excelled in team leadership, fostering collaboration, and streamlining operations to enhance customer satisfaction. Demonstrated ability to solve problems and improve efficiency, ensuring a welcoming atmosphere for all patrons.
Overview
6
6
years of professional experience
Work History
Sales Associate
Stop & Shop
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Shift Lead
Woof!Dog Care Center
08.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
Shift Lead
GoodCents
08.2018 - 08.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Academic Transfer - General Studies
Southeast Community College
Lincoln, Nebraska, NESkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Cash register operation
- Store opening and closing
Timeline
Sales Associate
Stop & Shop
09.2024 - Current
Shift Lead
Woof!Dog Care Center
08.2020 - Current
Shift Lead
GoodCents
08.2018 - 08.2020
Academic Transfer - General Studies
Southeast Community College